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In-House Loss Adjuster

Claims Job ID 2024-14473 Primary Location: Maidenhead, United Kingdom, London, United Kingdom 05/01/2024
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FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The role will involve the investigation, negotiation and settlement of Property and Business Interruption claims emanating primarily from the UK and also the wider Operations territory including Middle East and Africa.

With responsibility for developing and maintaining long lasting relationships with our policyholders, the successful applicant will need to demonstrate a high level of personal credibility through outstanding interpersonal skills and an aptitude for negotiation.

The role will initially have responsibility for loss settlements up to $500,000 before deductibles.  It is envisaged that as the successful candidate develops in the role, they will handle a portfolio of more complex and larger losses.  The role also provides claims handling support to Loss Adjusters on larger losses.  Although office based when not on site, travel to client’s sites will be necessary.

Successful candidates will enroll on FM Global’s adjuster training program participating in formalized training classes in the US, self-study, and trailing experienced Adjusters.


This role would suit an individual currently working within a high-volume claims environment who is interested in developing their career into commercial property claims handling. Degree qualified, successful candidates will be extremely organised and efficient with first class time management skills and thorough attention to detail. With the ability to work on your own initiative and to strict time deadlines, successful candidates will have excellent communication skills with a knack for negotiation.

Progressing to or commitment to gaining ACII qualifications or equivalent would be an advantage.

In return, you will receive a competitive benefits package which includes:

  • Final Salary Pension Scheme
  • Private medical insurance
  • Incentive Plan
  • Fitness Reimbursement Plan
  • 2 Global Well-being days per annum
  • Annual Volunteer Day
  • Emotional well-being and mental health assistance programme

FM Global is a people-driven business.  It is our ability to harness the power of our diversity that allows us to create the unique, world-class services we’re known for.

We’re committed to attracting a talented and diverse workforce and fostering a culture of inclusion that allows diversity to thrive and seed innovation.

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