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Senior Claims Examiner

Claims Job ID 2024-14724 Primary Location: Norwood, Massachusetts 07/10/2024 Hiring Range: $78,500 - $112,800
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FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The Senior Claims Examinerwill handle losses directly and will also supervise and direct the activities of independent adjusters,on losses up to $500,000 grossensuring all FM claims requirements are met. They will also provide claims handling support assistance to experienced adjusters on larger losses as assigned by the Operations Claims Manager.The Senior Claims Examiner will handleall homeowner claims for FM employees insured with our FM Affiliated group. 

With responsibility for developing and maintaining long lasting relationships with our policyholders, the successful applicant will need to demonstratea high level of personal credibility through outstanding interpersonal skills and an aptitude for negotiation.

Although it is predominantly office based, occasional travel to sites will be necessary.

It is anticipated that the successful candidate may progress to a Loss Adjuster position as experience is gained in the Claims Examiner role.

Successful candidates will enroll on FM’s adjuster training program participating in formalized training classes in the US, self-study, and trailing experienced Adjusters.


  • Degree qualified with experience of working with commercial property claims and homeowners’ claims experience.
  • Extremely organised and efficient with first class time management skills and thorough attention to detail.
  • Ability to work on own initiative and adherence to strict time deadlines.
  • Excellent communication and negotiation skills.  
  • Progressing to or commitment to gaining AIC or CPCU qualifications or equivalent would be an advantage.

The hiring range is $78,500 - $112,800. These ranges are representative of the hiring salary for the role. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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