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Commercial Property Underwriter - Account Manager

Client Service - Account Manager Job ID 2024-14903 Primary Location: Walnut Creek, California 08/26/2024 Hiring Range: $100,000 - $180,000
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The San Francisco Operation's Client Service Department in Walnut Creek, CA has an immediate opening for a Commercial Property Underwriter. This position performs insurance servicing and underwriting activities on existing accounts, and underwriting of new business.The role is responsible for overall account team leadership. This position's primary function is to serve as the Account Manager on their book of accounts and be the key/primary point of contact for clients/brokers on all aspects of an account, including insurance products and services, engineering, and claims services.  


  • Building and maintaining excellent relationships with clients and brokers to build long-term customer dedication to FM through the practical application and execution of our client service process.

  • Ensuring profitability by retaining existing customers at equitable terms and conditions using FM insurance capacity and improving our risk management expertise and services to improve client risk quality and dedication.

  • Maintaining an extreme level of understanding of our broad suite of products and services to ensure effective connectivity with individual account needs and delivery of targeted client value.

  • Providing leadership to the extended client service team to support our clients' strategic goals and objectives by providing professional advice and consultation on insurance coverage and risk management matters.

  • Supporting the development and implementation of formalized risk reduction and mitigation strategies with our clients in close collaboration with engineering counterparts and through our client service process.

  • Working closely with Business Development Executives on prospects to contribute high-quality underwriting expertise and relationship development support to qualify and win new client accounts.

  • Protecting FM assets through effective use of company underwriting programs and adherence to published guidelines, including but not limited to risk transfer and line-setting techniques, judicious purchase of reinsurance, timely issuance of binders and policies, catastrophe aggregate analysis, maximum foreseeable loss development, and cross liability management. Pursuing professional development through licensing and continuing education to keep abreast of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.


  • Bachelor’s degree or equivalent experience; CPCU or ARM desired but not required! 3 - 5+ years FM experience or 3 - 5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.
  • A strong understanding of property loss prevention concepts is desired. Strong familiarity with FM's client service process is helpful!
  • Working knowledge of property insurance and forms, financial documents, as well as business computer applications.
  • Demonstrated above-average organizational ability, including problem-solving, sales/negotiation, leadership, and team-building skills.
  • Knowledge of internal systems and Microsoft Office products.

The salary range for this position is $100,000 to $180,000.The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

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