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Senior General Adjuster

Claims Job ID: 2024-15288 Primary Location: Walnut Creek, California Date Posted: 12/20/2024 Hiring Range: $143,700 - $242,500 Workstyle: On-Site
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FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


As a Senior General Adjuster within the claims team of San Francisco Operations, you will :

  • Provide experienced and knowledgeable technical leadership advice resulting in consistent application of insurance policies in areas of coverage and measurement.
  • Grow relationships through advising, mentoring, coaching, interaction, and training Operations Claims personnel.
  • Investigate and be responsible for the settlement of complex multi-million dollar claims in an equitable manner to the satisfaction of the client, and FM as well as assisting the client with salvage, restoration of production, claims preparation and subrogation.
  • Assist the Operation by serving as a member of the account team in areas of policy clause construction, deductible application, and insurable value analysis.
  • Assist the account team in establishing and maintaining long term relationships with the client.
  • Mentor adjusters on their assigned losses within or outside the operation, or during catastrophes.

Requires Bachelor’s degree in Engineering (any field), Physics, Chemistry, Accounting, Mathematics, Risk Management or related field of study, and 5 years of experience in any job title/occupation/position handling complex property and business interruption loss adjustments.

Experience specified must include 5 years of experience with each of the following: mentoring and training claims personnel; handling losses in high challenge occupancies (ex: pulp & paper mfg., mining, power-gen, molten materials, etc.); and handling commercial property insurance losses amounting $15 million or more.

Experience specified must include 3 years of experience with legal practices, pertinent law, and losses subject to litigation. Requires up to 50 - 60% domestic travel to client sites.

The salary range for this position is $143,700 - $242,500.The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

Employer: Factory Mutual Insurance Company 

Work location: 1333 North California Boulevard, suite 200, Walnut Creek, CA 94596 

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