FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Are you a detail-driven professional and enjoy cross-functional collaboration? Do you thrive in a dynamic environment where accuracy, efficiency, and teamwork are key? If so, we want to meet you!

We’re seeking a Procedure Specialist to join our high-performing team and play a pivotal role in supporting operational staff with the Client Service Process. This is a fantastic opportunity to grow your career in a global insurance environment while making a meaningful impact across multiple business units.

Responsibilities include:

• Support Client Services:  Account number assignment, non-prospect client/broker updates ensure data/address/contact accuracy.
• Collaborate Across Teams: Liaise with Corporate Reinsurance and Finance for Treaty Processing and reinsurance workflows.
• Ensure Data Integrity: Maintain consistency and accuracy across global systems including BE (Business Entity), SRS (Strategic Management System)   Document Distribution, and Account Master.
• Reporting: Develop, analyze, and deliver reports to corporate and operational stakeholders.
• Champion Process Adherence: Coordinate resources to ensure workflows and procedures are followed effectively.
• Partner with Methods Analysts: Support systems and processing initiatives to meet team goals.
• Document & Improve: Write and edit procedural documentation to streamline operations and boost efficiency.

High School or equivalent and minimum 2 years’ experience in a business/office role or environment is preferred
Self-motivated/Self Starter
Team oriented
Organized and detail oriented
Customer-focused
Strong with written and verbal communication
Strong analytical skills
Proficient with Microsoft Office tools; especially Excel
Strong computer/Microsoft office skills (research, some excel, analysis)
Ability to prioritize and manage multiple tasks
Excellent interpersonal skills

The position is eligible to participate in FM's Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, paid time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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