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Account Manager

Client Service - Account Manager Job ID: 2025-15618 Date Posted: 04/25/2025 Primary Location: Norwood, Massachusetts Hiring Range: $103,040 - $173,880 Workstyle: On-Site
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FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000- size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The Account Manager within the Chemical Operations: 

  • Perform insurance servicing and underwriting activities on existing accounts and for underwriting of new business.
  • Responsible for overall account team strategic direction. 
  • Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering and claims services.
  • Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.
  • Ensure premium growth by retaining existing clients through value added service, by selling additional product lines and by establishing equitable terms and conditions on new accounts introduced by sales executives.
  • Ensure policies accurately reflect both the insured and FM's intent of coverage.
  • Provide professional advice and consultation to all clients on insurance coverages and risk management matters, making them aware of the benefits derived from various products and services offered by FM.
  • In conjunction with Account Engineers, establish risk improvement priorities and support efforts to obtain client compliance with loss prevention recommendations.
  • Protect FM's assets through creative use of company underwriting programs and adherence to published guidelines which include: Linesetting Techniques, Judicious Purchase of Reinsurance (where warranted), Timely Issuance of Binders and Policies, Catastrophe Aggregate Analysis, M.F.L. Analysis and Cross Liability Checks.
  • Collect outstanding premium balances in a timely manner to meet Operation's goals and objectives.
  • Maintain necessary licensing and continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.
  • Provide strategic direction to the overall FM account team, ensuring that the Account Business Plan is implemented effectively and efficiently.

Must maintain (or obtain within 90 days) a state of MA Insurance Producer License in Casualty and Property after onboarding.


  • Requires Bachelor’s degree in Chemical Engineering, Fire Protection Engineering, Risk Management or related field, and 2 years of experience in any job title/occupation/position involving servicing or underwriting large property accounts in the insurance or reinsurance industries.
  • Experience specified must include 2 years of experience with each of the following: chemical industry processes including fire and explosion risk hazards; property insurance and forms; financial statements; general loss prevention engineering terms and concepts; M.S. Office (Word, Outlook, PowerPoint and Excel); risk identification and quantification, including interdependencies and business impact; evaluating natural hazards and associated fire perils hazards; providing clients with customized engineered protection solutions to minimize exposures; prioritizing exposures on a location basis, and classifying facilities by insurance requirements as highly protected risk or non-highly protected risk.
  • Requires up to 40% domestic and international travel.

Employer:           Factory Mutual Insurance Company

Work Location: 1175 Boston Providence Turnpike, Norwood, MA 02062

Salary:                 $103,040 to $173,880/year

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