Sr. Global Services Representative
Client Service Job ID: 2025-15950 Date Posted: 10/07/2025 Primary Location: São Paulo, Brazil Workstyle: On-SiteServe as the Global Services regional contact on identified accounts and interface at a senior/executive level with corporate and local prospects, clients, brokers, and where applicable, WorldReach partners. Subject to the discretion of the Global Services Unit Manager (or equivalent), the position may permit exclusive WorldReach partner relationship management, or dedicated client service related activities, or a combination of WorldReach partner relationship management and client service related activities.
• Provide input to, and subsequent execution of, the Global Services component of the strategic plan.
• Provide professional advice and consultation to clients, prospects, WorldReach partners, and host operations personnel on insurance coverages and risk management matters, making them aware of the benefits derived from various products and services offered by FM Global.
• Act as the Global Services regional focal point for Host account teams and co-ordinate/liaise with Global Services personnel in other regions. • In conjunction with Account Engineers, including Global Services Account Engineers, establish risk improvement priorities and support efforts to obtain customer buy-in with loss prevention recommendations.
• Where applicable, develop relationship(s) with new WorldReach partners, and maintain/cultivate senior level relationship s with existing WorldReach partners. • Continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.
• Provide leadership to the regional Global Services team.
• In respect only of the activities set out in this role description this role is authorized to represent member companies of the FM Global Group within the applicable region. For the avoidance of doubt, this role does not have any authority to carry out any underwriting, sales or loss adjustment activities
Bachelor’s degree or equivalent, CII, CPCU, ARM or equivalent preferred.
5+ years FM Global experience preferred or 5+ year’s industry experience (broker/insurance company) in servicing / underwriting large property accounts of varying occupancies.
Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts as well as business computer applications. Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building. Knowledge of internal systems and Microsoft Office products. Language skills a plus.
Requirement: Valid Driver's License Valid Passport